In 2021, St Peter’s Hospice - a Bristol based charity offering care and support to palliative patients and their families - rolled out Shopiago to maximise fundraising by growing the charity’s online sales. Although the charity has been actively selling donations through eBay for a number of years, internal systems used to manage this process were incredibly complicated and training was hard to implement. Shopiago has offered St Peter’s Hospice a means of expanding their sales across multiple platforms, managing the process from the shop floor through to despatch, resulting in more efficient time management which is constantly improving through reflective insights and reporting. By September 2021, all staff and volunteers in St Peter’s Hospice’s high street stores and eBay hubs were trained to use the software to its full potential. To date, the average value of listings has increased by 22% (from £36 to £44), and St Peter’s Hospice is now +10% up on Gift Aid targets outlined in their 2021-2022 Budget.
One of the things I find most useful is looking at the education and training that Shopiago offers - this helps both me and the team realise new ways of doing things faster and better. We love how Shopiago are really supportive, but also really honest. They’ll tell us what is likely to work and what isn’t, helping us focus our time and effort on areas that will make the biggest difference. A lot of our business plans actually revolve around Shopiago for the future - as their platform evolves, we can too.
Sally McCleary, eBay Manager at St Peter's Hospice